FAQs

PRINTING FAQ'S

What type of files can I send to Postcardsrus?

We recommend saving as a high resolution .PDF You may also send the file in the following types: jpg, jpeg, psd, tif, tiff, eps, ai, and png. We prefer that you send .PDF and .EPS files with outlined fonts. These files are easier to handle and will likely speed up your turn-around. Remember to add crop marks, bleed and flatten your files before uploading.

What color mode should my files be?

If you send us an RGB file, there is a chance that a color shift may occur and you may not be satisfied with your job. You should always start and finish your designs in CMYK color mode.

My image is 72dpi. IS that OK?

No. 72 dpi is the resolution used for images on the Internet, but when you try to print them, images with only 72 dpi are fuzzy. Print resolution is always 300 dpi.

What resolution should my files be?

Low resolution files may be printed as is or will be placed on hold until we receive new files, slowing your turn-around. We only accept 300 dpi files and no less.

How should I set up my bleeds and crop marks?

Bleed must extend at least .125" beyond the cut or trim line. Please keep all text and anything you do not want cut at least .125" away from the cut line (.25" is even better). When sending an .eps or .pdf, make sure you include crop marks so we can cut the job correctly.

Can I split my order into multiple lots?

Jobs are priced by lot, so if you have 2 lots of 2500 cards, getting 1 lot of 5000 cards is not correct. You would have to order 2 jobs – both being 2500.

Will I receive a proof before my job is printed?

Yes. You will receive an online proof for your approval. Once the proof is approved, your job will begin its printing process. You cannot edit or cancel a job once you have approved. We do not offer hard copy proofs.

Will my printed job look exactly like it does on my computer monitor?

Monitors display colors in a method called "RGB" which stands for "Red, Green, Blue." This takes those 3 colors and mixes them many ways in order to achieve the colors you want. In printing, the method for mixing colors is called "CMYK" which stands for "Cyan, Magenta, Yellow, and Black." Therefore, while what you view on your screen will be very close to what your finished product will look like, it will never be exact.

What is a bleed?

A bleed is a printing term meaning that color and print runs off the piece. In order to print with a bleed, we need you to lay out your art so that it goes 1/8" beyond the page margins. All prices on our website include a bleed.

Why pick Postcardsrus.com over all the other guys?

Service. Quality. Price. At Postcardsrus.com we pride ourselves on taking care of clients, and they enjoy the experience of working with us. Our quality is 2nd to none and our prices are as competitive as it get in the country.

SHIPPING FAQ'S

Does Postcardsrus.com ship to PO Box addresses?

No, our shipping service, UPS, will not ship to PO Box addresses and therefore, we cannot ship to a PO Box.

Can Postcardsrus.com blind ship a package to my customer?

Yes, we can blind ship a package to your customer. Simply change the "Shipping From Address" by selecting any other address saved in your address book. The order will now ship with that address as the return address.

What type of shipping services does Postcardsrus.com use?

We currently use UPS to ship our packages.

Can I use my own shipping account?

Unfortunately at this time, we do not offer that option. All orders must be shipped out using our Postcardsrus.com shipping account. There are some concessions that we can arrange on large freight orders. Call or email to discuss.

Why is my customer's address not accepted by your web site?

Our web site is equipped with UPS Address Verification system that checks all addresses for accuracy. This assures your package will arrive to the correct location. Please make sure that the address is spelled, abbreviated and submitted with the correct suite, unit, street number, and zip code. Any packages returned or re-routed in the event that the incorrect address is provided are subject to reshipment fees.

Will I always receive exactly the quantity I order?

Although we endeavor to ship the quantity ordered, Postcardsrus reserves the right to ship within 5% over or under the requested quantity. If a minimum quantity is a necessity we recommend that you adjust the total quantity ordered to account for the possibility of an under run. If an exact quantity is an absolute necessity please contact one of customer service representatives.